E3D Prusa V6 HotEnd 24V Kit for Prusa Mk3

At 3D Print Shoppy, Customer satisfaction is given the topmost priority. We believe in delivering the products that are of an excellent quality and we make sure that the products bought by the customers from us give a guaranteed satisfaction. 

We don't have an order cancellation currently and please make sure your are order product as per your requirement.

3D Print Shoppy offers you with a 7 day return guarantee in case the product is

• Low quality
• Defective
• Damaged or
• It differs from the product which you originally ordered

In case you received an order parcel from 3D Print Shoppy that is damaged or empty then please feel free to report the issue within 2 days of receiving the order.

FAQ Regarding the Returns:

 1. What is the time period for an item to be returned?

      The item can be returned within 7 days from the time of receiving. 

2. What is the process to return an item and what to do later?

• Firstly your request to return an item with a clear reason of return
• The return request is review by 3D Print Shoppy and may approve/reject or request for more details before processing the return request. The return approval is at the sole discretion of 3D Print Shoppy.
• Once the request is approved, You need to pack the item in good condition and courier the item back to our address. Currently we don't have reverse pickup service.
• Product once received back will be checked against your claim and after that only the process of refund is initiated. 
• All in all it takes about 1 to 3 weeks from the time of request to the time the product is delivered back to us. Sometimes the time would depend on the type of product and the location you specified.
• Rest assured that every care is taken to protect your interests.

3 How should the packing be for the item to be returned?

   It is mandatory that the product you received is not altered or used and it must have the original price tag and     the packing slip. It is essential that you have to mention your order number. 

4. How will I know that you received the product I returned?

    We'll update the status of item received by updating the order status as "Approved for Refund"

5. By what time can I expect my replacement or refund?

    From the time of receiving the product the process of replacement or refund is initiated within 2 working days.      In case of refund it takes about 2 weeks for the amount to be credited into your account.  However in a situation if the product received by us from you doesn’t match your claim or do not have the 3D Print Shoppy   order number on the package the refund can be delayed or sometimes can be declined.